售后服务承诺
I. After-sales service commitment

1、每件由我方售出的设备整体，我方均向客户提供从设备到工程验收签字的各项手续，在整体设备中属设备制造及设备系统质量问题，本公司实行免费保修 1 年，提供终身维修保养服务；但因使用不当等人为因素、自然因素（如火灾、雷击等）而造成设备损坏，不属保修范围。
For each piece of equipment sold by us, we provide customers with all procedures from equipment to project acceptance signature, and for any quality problem in equipment manufacturing and equipment system, this Company implements a 1 year free-of-charge warranty, providing the lifelong maintenance services; any damage to the equipment due to improper use such as man-made factors, natural factors (e.g. fire, lightning, etc.) is not covered by the warranty.

2、急用户所急，客户在设备使用期间如遇设备故障问题需要我司派员修理，我司自接通知起，设备故障报修的响应时间为：工作期间（星期一至星期五9：00~18：00），非工作时间为24小时对应制；在30分钟内响应后4小时内到达现场及时为用户抢修，排除故障。若设备出现紧急故障时，我方在接到通知后保证在4小时以内派出相关应急维修工程技术人员到达现场，并保证不出1个工作日内排除故障。
If a customer requires this Company to send person to repair any equipment in case of equipment failure during normal use, this Company will, within 4h after receipt of the notice and response within 30min, reach the site to repair the equipment and remove failure on a timely basis, response time for repair of failing equipment: working hours:  (Monday to Friday, 9:00 to 18:00), non-working hours: 24 hours response. If equipment suffers from emergency failure, we guarantee, within 4h after receiving the notice, to send emergency maintenance engineering technicians to arrive at the site, and ensure to complete troubleshooting within 1 working day.

3、我公司定期使用《客方满意度调查表》向用户征询产品质量意见，并密切与贵司厨房工程部联系，做好设备保养及维修工作。
We regularly solicit product quality opinions from the users by using the Customer Satisfaction Questionnaire, keep close contact with the Kitchen Engineering Department of your Company and carry out equipment maintenance and repair properly.

4、培训计划：培训方式分为定期和不定期两种。定期培训为：工程安装、验收合格后10天内，我公司派专业技术人员现场指导，对操作人员按照厨房划分的区域进行区域培训。培训相关操作人员设备使用的基本常识；培训厨房专业人员对所使用设备认知度和基本保养知识，培训设备使用的安全方法，配备相关的操作手册。不定期培训是对更换的操作人员进行上岗前对专业设备使用的培训，且协助指导使用，保障各厨房的正常运作，并保证操作人员会正确使用和操作各项设备。Training plan: Training divided into regular and irregular training. Regular training: Within 10 days after engineering installation and acceptance, this Company will send professional technicians to give site guidance and to train the operators regionally according to the regions of kitchens. Train relevant operators on basic common knowledge about equipment use; train the kitchen professionals on recognition and basic maintenance knowledge about the equipment used, train about the safe methods for use of equipment and provide relevant operation manuals. Irregular training means to train the replacement operators on use of professional equipment before their going to the post, to assist in guidance and use, to guarantee normal operation of each kitchen and to ensure correct use and operation of equipment by the operators.

5、设备的质量保修期自设备验收单签署之日起1年。
The quality warranty period of the equipment is 1 year from the date of signing of the equipment acceptance certificate.

6、我公司服务宗旨是：客户至上，服务第一，为客户经营带来更高利润。
Service tenet: customer first, service first, bringing higher profits to customer operations.

7、服务监督电话：84721591到质量监督部，我们的监督人员将帮助您解决所遇到的问题。
Service supervision telephone: Contact the Quality Supervision Department by 84721591. Our supervisory staff will help you solve the problems.